Topics Commonwealth Home Support Programme, General, Home care packages, Community support

On 22 March 2020 the Prime Minister Scott Morrison announced new measures to protect the Australian community from the spread of coronavirus (COVID-19). In response to this announcement we have made some temporary changes to the services we can deliver during this pandemic. 

Services staying open

As of 23 March 2020 the following AccessCare services will continue: 

  • Personal care
  • Unescorted shopping
  • Escorted shopping only if required e.g. to get to a bank, pay bills
  • Delivered meals
  • Essential domestic assistance for vulnerable people
  • Essential transport to medical appointments
  • Urgent home modifications
  • Home maintenance, urgent and outdoor work only
  • Assessments by phone
  • Phone checks as required 

Extra steps to keep clients and staff safe

AccessCare is committed to the safety of our clients, team members and volunteers and we will be in regular communication with you all throughout this situation. We have developed an Operational Plan detailing the increased measures we have taken across our organisation and those we plan to take should the pandemic progress.

At this point we would like to communicate the following key advice:

  • All City of Kingston staff will be undertaking a refresher course on Hand Hygiene and Infection Control in response to COVID-19.
  • Our teams are being provided with additional personal protective equipment to further minimise risk and we have infection control protocols in place. 
  • We have issued our internal COVID-19 policy which ensures that any at-risk staff do not attend and will require medical clearance prior to returning to work.

Please contact us if you are sick, in home isolation or vulnerable

The situation is changing daily and we will continue to take advice from relevant authorities. We may be required to further limit services in the future and run services only for our most vulnerable clients. If you don’t have any friends, family or neighbours who could support you in this situation, please let us know now by calling us on 1300 819 200. If at some stage your support person becomes unwell and you require assistance, please call us and we will do what we can to respond.

We ask that if you are sick or have returned from overseas that you stay at home in quarantine for 14 days and let us know by calling our office on 1300 819 200. Advise our office immediately if you have been diagnosed with coronavirus or have been in contact with someone who has by calling 1300 819 200.

What are the symptoms of coronavirus?

The most common symptoms include:

  • Fever
  • Breathing difficulties such as breathlessness
  • Cough
  • Sore throat
  • Fatigue or tiredness

What can I do to reduce my risk of coronavirus infection?

  • Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer.
  • Try not to touch your eyes, nose or mouth.
  • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow.
  • Stay at home if you feel sick.
  • Phone your doctor or the hotline – 1800 675 398 – if you need medical attention. They will tell you what to do.
  • Continue healthy habits: exercise, drink water, get plenty of sleep.
  • Wearing a face mask is not necessary if you are well.
  • Buy an alcohol-based hand sanitiser with over 60 per cent alcohol.

What else can you do?

  • Let us know if you have an email address and mobile number so we can keep you up to date. 
  • Fill your prescriptions.
  • Stock up on non-perishable items such as pet food, soap and tissues. 
  • Avoid crowded places. 
  • Minimise contact with at risk groups of people such as grandchildren.

If you have any concerns for yourself or a member of your family the Department of Health and Human Services has established a telephone information hotline for the public at 1800 675 398. For the latest information on Coronavirus, visit the Department of Human Services website  

We appreciate your understanding during this difficult and uncertain time.